Knowledge Centre

Learn more about our 28 Coaching Toolkits that help managers

build team capabilities.

Everyone can be effective in their jobs

At Progress, we believe that everyone can be a successful employee by addressing their capability gaps.

The Progress Capability Platform provides managers with access to 28 different coaching toolkits, enabling them to address capability gaps and build a high-performing organisation. These toolkits are used during development and feedback sessions between managers and staff, providing clear examples on how one can encourage and develop these capabilities in their roles.

Our toolkits can be used for individual and team development.

effective in their jobs

The Progress Coaching Toolkits are designed to

Help managers and staff understand capability gaps

Empower them to change their work approach

Train employees with real examples on how to address capability gaps in their jobs

Provide managers with real exercises to guide staff in building their capabilities

Building a better feedback loop 

Here’s how the toolkit is used to consistently build skills and capabilities within an organisation: 

Curve
Step 1
Managers select 2 or 3 toolkits
Step 2
Toolkits are embedded during coaching sessions with staff
Step 3
Staff implements these toolkits into their day-to-day
Step 4
Managers and staff review their progress
Step 5
Staff are given other toolkits to build their capabilities, or continue building on their original toolkits.

The Toolkits 

People

Interpersonal connection, influence, collaboration, and engagement

  • Builds Relationships
  • Collaboration
  • Communication
  • Giving Feedback
  • Influencing
  • Listening
  • Managing Conflict
  • Public Speaking
  • Selling
  • Stakeholder Planning

Managing

Leadership, ownership, coaching, driving outcomes, and enabling performance

  • Decision Making
  • Delegation
  • Developing Others
  • Driving Outcomes
  • Managing Change
  • Managing Performance
  • Planning
  • Supervising Others
  • Recruit & Build Talent

Ideas

Insight, analysis, innovation, and strategic problem-solving

  • Ideas Generation
  • Financial Acumen
  • Strategic Thinking
  • Work with Technology
  • Implementing & Improving Process

Task

Structure, discipline, follow-through, and quality execution

  • Resilience
  • Quality Control
  • Time Management
  • Planning

Category: People

Builds
relationships

Cultivate and maintain relationships within a team environment

Collaboration

Understanding and practising effective business negotiation and partnering

Communication

Building effective work-based communication that’s clear and understandable

Giving feedback

Developing a structured and levelled approach to giving and receiving feedback

Influencing

A proprietary 
five-step model that explores the art of influencing using a structured method

Listening

Explain and develop listening skills as a central component of communication

Managing
conflict

Examines the general concept of conflict and individuals’ responses to it

Public speaking 

Build skills in speaking and how to take a structured approach to presenting

Selling

A structured and methodical approach to business development and the sales process 

Stakeholder
planning 

Understanding and building a working relationship with stakeholders 

Category: Managing

Decision making

Develop a structured, reasoned and objective methodology for decision making

Delegation

Who and how to delegate, as well as identifying opportunities for effective delegation

Developing others

Assist team leaders and managers in understanding how to develop staff effectively

Driving outcomes

Explores the concept of achieving results by driving the performance of others

Managing change

Explores the impact of change on individuals and how to deal with organisational change


Managing performance

Confidently and effectively address performance or conduct issues in the workplace

Planning

Examine the nature of planning and how to develop a structure and method to plan more effectively

Supervising others

Provide a framework for supervisors to set goals for their teams and use those goals to drive behaviour


Recruit & build talent

Exploring the best methods to recruit and develop employees in an organisation

Category: Ideas

Ideas generation

Develop a mechanism to create new ideas, as well as brainstorming to develop creative solutions


Works with
technology

An overview of technology and how to use technology effectively at work


Financial acumen

Applying financial and performance data to make decisions within the workplace 


Implementing &
improving processes

Understanding the concept of continuous improvement and how it builds processes 

Strategic thinking

Develop longer-term strategies within the organisation and cultivate strategic thinking habits

Category: Task

Resilience

Cultivating personal responses in managing work stressors and conflicts

Quality Control

Develop skills that ensure quality processes are managed and maintained


Time Management

Building an understanding on how to effectively use and manage time


Planning

Develop a structure and method to plan efficiently and effectively